Responsible gambling

Bay Mills Resort & Casino is committed to providing a safe and responsible gaming experience for all its patrons, especially those who may be susceptible to problem gambling.

Recognizing that some guests may struggle with compulsive behavior or have concerns about the impact of their wagering on themselves and others, the resort has implemented various measures to support responsible gaming. These include:

• Self-Exclusion: Guests can request a self-exclusion from the casino for a specified period by contacting management directly.
• Time-Outs/Cool-Off Periods: Patrons who wish to take a break from gaming can inform staff, and arrangements will be made to restrict access to gaming areas during this time.
• Patron Support Services: Trained staff are available 24/7 to assist patrons in need. These services include identifying signs of problem gambling and responding accordingly.

Additionally, the resort promotes awareness about responsible gaming through various initiatives:

• Gambling Problem Helplines: Staff can provide information on national and provincial helplines for Canadians returning home.
• Best-Practice Guidelines: Bay Mills follows guidelines promoting harm reduction and providing support to guests with concerns about their gaming behavior.
• Responsible Gaming Tools: Although online tools such as deposit limits are not available due to its land-based status, staff can assist in setting personal limits or restricting access when necessary.

In support of responsible gaming practices, the resort:

• Complies with federal regulations regarding underage gambling
• Trains staff on identifying and responding to signs of problem behavior
• Partners with regional organizations promoting responsible gaming and harm reduction

Preventing Problem Gambling: Tips for Guests

1. Know your limits: Set personal betting limits before each visit.
2. Track spending: Regularly review how much you are wagering, including on mobile devices.
3. Do not chase losses: Recognize that repeated attempts to recoup losses can exacerbate the problem.
4. Seek help if needed: Inform staff of any concerns about your gaming or personal behavior.

Bay Mills Resort & Casino is dedicated to creating an enjoyable and safe environment for all its guests, including those who may be struggling with problem gambling behaviors. If you have questions or concerns, please do not hesitate to reach out to our experienced team members for assistance.